Teblog

The truth behind the Google/Microsoft/NHS rumours

Before Monday July 6th, did you know that Google and Microsoft had services for storing health records? Thanks to an article in the Times and some related hysteria in other media, just about the whole country discovered that, "David Cameron was going to replace the bloated and expensive NHS computer system with a free one from Google. Or maybe Microsoft."

Except, of course, someone got hold of the wrong end of the stick. Let's face it, whatever we think of the NHS and its evolving computer system, it's not going to be replaced by a packaged service from anyone. Never mind that Google and Microsoft (and maybe BUPA) are supposedly the front runners.

No-one likes overspends on computer projects. And the NHS one due for delivery in 2014 - four years late and at a cost of £12.4bn - presents a wonderful target for the Tories. This seems to have been what caused all the excitement. From £14.2bn to 'free' at the stroke of a pen. Wow!

Who on earth thinks that commercial organisations like Google, Microsoft or BUPA will do anything for free? And who but the most naive will think that moving shedloads of detailed health records from one system to another is going to happen without horrendous cost and risk?

Still, it was a great headline and it, rather unexpectedly, put 'Google Health' in the frame. Whether involved or not, Rachel Whetstone, Google's Vice President, Public Policy and Communications, must be feeling jolly pleased with the outcome. (Incidentally, she's married to Steve Hilton, one of David Cameron's closest advisors. She dropped out of politics after a spell as Michael Howard's chief of staff during his failed election campaign. Oops, wrong horse.)

So what's the reality? The Google (Health) and Microsoft (HealthVault) systems both manage personal health records, or PHRs. They provide somewhere to create, store and share your personal health information and allow you to find related infomation, engage with health professionals and manage your medications. Both put the user in control of content and both are free to the user. This has little to do with the £14.2bn NHS system. At best it would take care of one element of it, the so-called 'Spine' Care Record Service (CRS) but with less information and more restricted access. Medical professionals need access to all manner of detailed information if they're to do their jobs properly and they're simply not going to get that from the personally-filtered subset of a person's medical information that the PHRs represent.

What's on offer smacks of a, "let's get to know your medical issues so we can fire appropriate ads at you". If not, one has to ask what the commercial motivations of Microsoft and Google are. Maybe it's to flog extra services: "Monitor your blood pressure, madam?" or "Remind you to take your pills, sir?"

With the baby boomers reaching retirement age, the market for health-related products and services is exploding. An increasing proportion are computer literate and have their own PCs and internet connections. And nothing is on their minds more than their health. (Okay, maybe their grandchildren and their pets.)

But let's not get carried away by recent newspaper reports. This is not David Cameron single-handedly demolishing the NHS IT budget. Sure, we'd love to enter what the Tories call a "post bureaucratic age", but let's start by getting rid of all the deeply intrusive information that the government already stores about us first.

Is telehealth coming at last?

Yesterday at Cisco's C-Scape analyst briefing, we were treated to a presentation by one James Ferguson. And what a treat that was. Cisco chose wisely. He was a good speaker, passionate about his subject (telemedicine, which he prefers to call telehealth) and a medical practitioner to boot. It was a real person talking about real things, not some propellor-head from technoland or, worse, a marketeer. This background, of course, made him a devastatingly effective salesman, and it wasn't until the Q&A that some of my (Scotch?) mist of enthusiasm started to clear.

His pitch was essentially simple. Because the coverage of the Aberdeen-based Scottish Centre for Telehealth (SCT) includes highlands, islands and oil-rigs, it faces some rather unusual problems. Popping into the local hospital is hardly convenient. And doctors can't easily get to where they're needed. Not always in time, anyway. So SCT's been working on getting diagnoses done remotely in order to a) help people to get the right treatment locally and b) to identify those who need hands-on professional treatment urgently. The filtering questions are: "Is this time dependent?" (urgent), "Is it experience dependent?" (need an expert) and "Is it facilities dependent?" (need particular facilities).

We saw people sticking their tongues out and waggling their tonsils in kiosks while remote experts tried to figure out what's wrong. Apparently ninety percent of diagnoses can be done by looking at someone, listening to their chest and looking in their ears, noses and down their throats. It's a slightly dehumanising way of doing medicine: in the same way that we all like to meet in person rather than through a computer screen or over the phone. The truth is, when you're ill and you're far away from help, anything is better than nothing at all.

Ferguson was not afraid to mention the dangers of turfing up at hospital. He'd rather sit on a telepresence or videoconference consultation than face God-knows-what in person. And patients eliminate the risk of catching hospital-borne infections if they don't have to go near the place.

The benefits are piling up.

The downside, of course, is that this stuff has to be paid for and the bandwidth has to be there. On payment, Cisco has a cash mountain so this, presumably, is why it's happy to consider spreading payments over time, essentially turning the customer's capital expenditure into operating expenditure. It can still recognise its own revenue at point-of-sale. Although it's a different issue, we're also seeing gradual acceptance this pay-as-you-go approach in the various kinds of cloud-based services.

The harder part of the equation is the communications infrastructure. Covering highlands, islands and oil-rigs with high quality broadband connections is a political and economic challenge, given the relatively sparse populations. Oil rigs have, apparently, been trialling a satellite-based facility called OPTESS. And some of the ground-based services have been using ISDN but, of course, the higher the bandwidth and the further the reach, the more services can be provided remotely.

Ferguson pointed out that medicine is now so good at patching us up when we get a major illness, we keep on living only to get more and more illnesses, until we end up with some chronic condition. All of this puts increasing demands on an already overstretched health service much of which, in theory at least, could be alleviated with some kind of home monitoring and self-treatment service, escalating to the professionals as and when needed.

But that's to get ahead of ourselves. Right now, the SCT has run trials inside hospitals running telehealth 'kiosks' in parallel with conventional assessments, in order to compare the quality of results. (It has a clever way of eliminating bias.) It is extending this facility to multiple hospitals and has started home monitoring trials. All of which are testing the principles of telehealth and capturing feedback from users on the experience.

As with so many things in the computer world, the big question is whether it will be able to scale. And that depends largely on either an appropriate infrastructure or a system which can adapt successfully to lower bandwidth connections.

Screen and voice recording/publishing for free

Any company that makes life easy for its customers gets my vote. And one company that tries hard to achieve this is Citrix Online. It is driven by a desire to simplify the previously complex. It also likes to undercut the prices of its major competitors.

Right now it has a free service in beta, called GoView which lets anyone create a screencast (voice and screen recording). Since the most popular screencast programs are desktop products, its traditional pricing model - a monthly fee - must have presented a bit of a challenge. So its solution was to go for an ad'-supported model. At the moment all the advertisements are for the company's other services and they don't in any way interfere with your own screencast creations.

True, it lacks the sophistication of Techsmith's Camtasia or Blueberry Software's FlashBack products, for example, but this is largely its point. It's good enough for the majority of existing and potential screencasters. A few clicks and your movie ends up online and you have a URL to share. If you prefer the extra control a desktop application gives you, you might want to check out Techsmith's Jing - a mini-Camtasia and screen capture program or FlashBack Express. Both are free, although the licence terms for Express appear to contradict this.

Returning to the GoView service, once the desktop element is downloaded, a couple of clicks start a three second countdown. Anything you then do on the screen or speak into the microphone gets streamed to the Citrix Online server. When finished, you can edit out the bad bits of the end result, add captions if you want, then share the URL with others. As Aleksandr in comparethemeerkat.com would say, "Seemplz."

GoView is currently in beta and some simple improvements could be made, such as being able to select an area of the screen for recording, rather than the whole screen. But the whole point of a public beta is that the developers get tons of feedback like this quickly and more or less for free. I, and many others, have probably spent hours buggering about with the software and the service. This gives the company a fairly massive free testing resource. The other point of a beta approach is that the service provider is more or less forgiven for flaws. It's how Twitter got so successful. Its 'fail whale' almost became a friend in the early days of the service. I had issues with sound and screen size on Vista at first, but it worked a charm on XP. Once underway, GoView seemed pretty robust.

I think the key to the Citrix approach, and that of many other disrupters, is that it realises that part the world needs sophisticated software and services, but a much larger chunk actually craves a simpler life and lower costs. Professional screencasters will still want 'proper' products which let them massage and publish the outputs in various ways. But regular end users who just want to just grab what they're doing on the screen, twiddle with it a bit, then send it off will be perfectly happy with a simple service which automatically stores the recording online and gives the user a URL which they can share via email, blogs, tweets or whatever. Jing, by the way, comes awfully close in this respect.

GoView is just one of Citrix Online's recent crop of disruptive services. It is taking a pop at the lucrative online education market with a new GoToTraining service. Its fairly new HiDefConferencing offers voice conferencing which can mix up to 500 PSTN and IP participants together. As with its GoToMeeting and other GoTo products, the terms for both services are based on unlimited usage per licence. This is the computing equivalent of one of those 'all you can eat' buffet lunches so beloved of certain ethnic restaurants.

While I don't care much for concentrating on single companies, it has to be said that Citrix Online is a bit of a one-off. It's a successful business which relies on simplicity and an absence of financial surprises for its customers. The first appeals to end users and the second to everyone.

Not a bad recipe at all.

Dan Bricklin (inventor of PC spreadsheet) on technology

A couple of weeks ago, Wiley asked if I'd like a review copy of Dan Bricklin's 'Bricklin on Technology' book. Normally, I'd say "not on your Nelly" because I know what a chore book reviewing can be. However, I was at the West Coast Computer Faire in March 1980 when Bricklin collected his first award for VisiCalc - the pioneering spreadsheet for the PC. I was also a fairly avid user of his 'Demo' program a few years later. Even though I don't think we met, (unless it was in Zaragoza a couple of years ago), I felt connected, not least because I also developed and published PC software for many years, but without his degree of visibility or success.
When the book arrived, I winced because it's more or less 500 pages long. Unless you're a commuter or you don't get much sleep, how do you find time to read that much?
Anyway, the book was enjoyable at a couple of levels and a disappointment at another. Enjoyable because it peeled off and examined the layers of thinking that went into various products and issues. Bricklin leaves no stone unturned in his pursuit of insight. The transcript of an 85-minute interview with wiki inventor Ward Cunningham is a classic in this respect. (It was 37 pages.) I'd rather Bricklin had identified and pulled out the key elements but then, I suspect, this would have been an editorial step too far for him. He would have had to impose his own interpretations on the conversation, rather than laying it out in full in front of his audience.
You will get insight if you read this book. Insight into what brought us to where we are and a few glimmers into how we might get to where we're going.
The other enjoyable bit for me, which you won't all share, is that I've met (albeit fleetingly) many of the people mentioned in the book, worked with many of the products and written about many of the issues. Bricklin and I even started programming at the same time - early 1966, and we've both tried to take the user perspective in our work. The book triggered many long-dormant memories and reawakened many old feelings, especially in the late 70's/early 80's as we all groped our way through the chaos of the emerging microcomputer/PC business. This is not really a reason for buying the book because Bricklin's chosen subjects seem, in the main, to be serendipitous. A comprehensive history book it is not, although it is a useful addition to the history of the IT world of the late 20th century.
The book is a compilation of old blog posts, essays and transcripts of recordings, loosely arranged around topics which Bricklin finds important, all topped and tailed with narrative from the perspective of 2007/8. As he says in the conclusion, "On any topic you can explore deeply and find nuance", which more or less sets the tone for the book. He does dig deep, he records faithfully and, at times you want him to make his point more quickly. But maybe that's not what he's trying to do. Perhaps he's trying to help the reader understand the nuances, so that they can move forward with their own thinking. I don't know.
Most of his topics have some resonance today, although much of the writing has been overtaken by events or absorbed into the mainstream. The chapters will give you a clue: What Will People Pay For?; The Recording Industry and Copying; Leveraging the Crowd; Cooperation; Blogging and Podcasting; What Tools We Should Be Developing?; Tablet and Gestural Computing; The long term; Historical Information about the PC; Interview with the Inventor of the Wiki; and VisiCalc. It's a ramble round the industry and round the inside of Bricklin's head. His invention of VisiCalc gave him a passport to go where he likes when he likes and meet who he likes. And that's what he's done and, in this book, shared it with us.
My approach, if you're thinking of buying it, would be to say "I'm getting a good 300-page book, I'll just need to pick which 300 of the 500 pages are of most relevance to me." It's a bit like his approach to software - give the user the tools and let them choose how best to use them.

Amazon is selling it in the UK for £10.99

A virtual sustainability summit, or three

Now here's an idea that makes sense: a follow up to the Copenhagen Climate Conference in December. Or, to be more accurate, a series of follow ups, none of which requires much travel. A company called G2Events is putting on a series of three online conferences which include exhibit booths, presentations (from organisations small and large), telepresence-basd panel discussions, meeting rooms and downloadable materials. Called Sustainability Virtual Summits, it is entirely digital - totally in keeping with its name.

Each event has specific focus areas in order to maximise the chance of a meaningful exchange of views. The first, in February, will concentrate on virtualisation and dematerialisation and how ICT can get its own act together (my words, not the organiser's). The second, in May, concentrates on smart motor systems and smart logistics. The third, in August, looks at smart buildings, smart grids and water and sanitation. Each event concentrates on the role of ICT in delivering sustainability benefits.

Why should we have mini-summits following the big one in Copenhagen? Well, to be blunt, you can only achieve so much at these big events. If the delegates agree on a post-Kyoto protocol and all get their pictures taken looking pleased with themselves, (preferably while standing next to Barack Obama) then that's about it. The real work takes place in all the organisations that are obliged to live up to the greenhouse gas promises that eventually get made.

The truth, though, is that we're in disarray. For example, last week I looked at ten different carbon calculators. They gave ten different results. (Choose one and stick with it if you want to monitor your progress.) But wouldn't it be better if we could all agree on some standards? This is one of the reasons these follow up events have been brought into existence. Participants get a chance to review and discuss these and many other sustainability-related issues.

Each 'conference' will be a day long, covering three time zones. After the initial three days, the live debate will continue for 30 days. After that, all the material from the whole event will be left online for a further 90 days. In theory, this could become a substantial resource for anyone seeking a genuine understanding of the issues around ICT and sustainability. It would be nice to think that some global understanding will emerge. If positions polarise, at least everyone can see what's going on and know where further effort needs to be applied. Hopefully a lot of bonding will take place among movers and shakers around the world.

The trick will be to get the right people to attend. As anyone who's visited Second Life will attest, that experience can be quite unpleasant. The virtual summits promise to be very different. They are photo-realistic for a start. A little bit of downloading takes place before you get into the conference so, presumably, a lot of  the rendering is done inside your own computer. A company called Design Reactor takes care of the technical aspects and, looking at some event work it did for Hewlett Packard, the omens are good. You can also see a dummy of the Sustainability Summit site here.

Although this is a commercial activity, its heart seems to be in the right place. It is independent. It has some good sponsoring organisations. Exhibitor booths don't cost very much. It's going for a smallish audience - around 5,000 quality visitors drawn from CSR/sustainability execs, c-level, data centre managers, supply chain, product development, finance and marketing. It seems like a good event to drop in on during the 30 day 'discussion period'. I'm guessing that this where the fun will begin. It's also where people with implementation experience will be able to contribute their insights.

Rumours of KM's death exaggerated

Say 'knowledge management' to most people in our business and watch the curl of their lips. It seems to be a 'given' that KM is dead. The usual reason given is that knowledge sits between our ears, so how the heck can it be managed? Even those who are prepared to stretch the definition a little bit into 'information' are still inclined to question the value of the stored information. I mean, what information is readily given up and what's its half-life anyway?
A few months ago, I stumbled across a US/Indian IT services company called MindTree. It has a Chief Knowledge Officer called Raj Datta. Expecting the worst, I spoke to him and was somewhat astonished to learn that he has taken a lifecycle approach to knowledge management. He recognises that it does live between people's ears. But he also recognises that it can be shared through social tools. The result is an organisation which spends a lot of time, energy and money on the most important bit of knowledge management, its creation in the first place.
Staff are introduced to many thinking and idea generation tools - from De Bono's Six Thinking Hats to mind-mapping. Through workshops and discussion groups, they can learn about many thinking concepts, developing their minds and their ability to innovate. Without creation, knowledge/information capture is merely ossifying the past.
Staff, called 'Minds' incidentally, are then given a wide choice of social and collaboration tools, from blogs through wikis to discussion groups, and more. They are also given a physical workplace which encourages planned and serendipitous encounters.
The astonishing thing about this company is that it was implementing these ideas and blending them with its traditional KM/content management systems while most companies were still trying to figure out the relevance of social networking. MindTree turns out to have been something of a pioneer.
By joining the dots and ensuring that the complete knowledge lifecycle is supported: from inception, to storage, to sharing, to reuse, it provides the KM world an intelligent and holistic way forward.

Hoard or share? Your call.

A long time ago, when I was a wage slave in a computer company, I figured out two things.

1) People will always be around and therefore I should work in a field that involved communication and people. (Teaching and writing became important parts of my life subsequently.)

2) I should, as much as possible, do things once and get paid lots of times. (I subsequently entered the publishing world - magazines first, then software.)

These activities have, to varying degrees, determined the trajectory of my life for the past 33 years. And a jolly fine life it's been, thank you for asking.

But, somewhere along the way, things changed. I found myself giving more and more of my stuff away. I (wrongly) bombed the price of my niche software too far. I found myself cheerfully handing out information and opportunity leads to others. At some point I moved from hoarding and dribbling out my knowledge in exchange for largish sums of money to giving away more and receiving something else in return, friendships and business relationships based on trust and transparency.

I'm not totally stupid, I realise I have to sell something and that something tends to be what's between my ears, my native talents or what I can lay my hands on and package more skilfully than others. It makes for a good life in which all the bits join up rather harmoniously. People, fortunately, know about me and are happy to pay me when they think they can get some value out of me.

I was prompted to write this by a tiny, three-minute, interview conducted in a noisy restaurant by one Suw Charman. She, incidentally, was partly responsible - along with Adriana Lukas and Jackie Danicki - for acting as midwives as I entered the world of blogging at the end of 2004. Her interview was with JP Rangaswami, a man who is a paragon of knowledge sharing. He gets hardly any sleep so has a ton of time to do his job (a very important one at BT), to keep up, to engage with all the 'greats' of the social computing world, and to reflect very deeply on our world, much of which ends up in his blog.

To paraphrase the (short) interview, he pointed out that capturing and keeping knowledge is part of the incentive system in many organisations. But the new generations coming through (and the more enlightened of the older generations) have a more sharing attitude. The core question is: do people want to share? And, by implication, he believes the the answer is, increasingly, "yes". It shows in his behaviour. The benefits show in his reach and influence. And little of this could have happened without him deciding to reach out and share.

And, as I've written many times before, inside an organisation, the benefits are potentially huge. Rangaswami believes that the decision (should we implement social software?) that organisations need to make  is akin to deciding whether or not a company should have a telephone exchange. In time, it will become obvious. Like email and mobile phones before, it will take a while to bite (he thinks the transition could be ten years or more) but it will happen without question.

An unjustified poke at social media

When I was a kid, we used to sneer at the children who scuttled indoors as soon as the evening tv programmes started. (Yes, it was that long ago.) The rest of us had a grand old time playing in the streets, the fields, the woods or going for a bike ride or a swim. Even now, I regard most television output as a waste of time.
But then most people who look at me 'playing' with the computer probably regard that as a waste of time. Little do they realise that the computer is actually a doorway into a world of personally-chosen information and relationships, not to mention local tools for manipulating words, numbers and images. One thing I never do is play computer games. As an ex-programmer, I find the idea of pitching my wits against another programmer a bit of a pointless exercise.
Just lately, Twitter and other social sites have come in for increasing amounts of stick, a lot of it from journalists who assume that the public can't tell the difference between responsible and irresponsible blogging. Or, just this week, the journalists who have reported that Twitter can make us 'immoral'. This is tosh at two levels. First of all, it's a misinterpretation (by the Daily Mail in one particular case) of what was actually said by the researchers into the subject. Second of all, it's loading Twitter with problems that started with television at least, and possibly radio before that.
Mind you, the researchers'publicists have themselves to blame. The story announcement, from the University of Southern California, had a sub-title that read, 'Tweet this: Rapid-fire media may confuse your moral compass.' The fundamental idea is that when information and images are coming at us thick and fast, our poor brains don't get enough time to reflect on what we're seeing. Apparently we need between six and eight seconds for emotions relating to our moral senses to awaken in our minds. By that time, especially with quick-fire media, the moment has passed and the appropriate emotions fail to surface as the next story grabs our attention.
The study raises questions about, "the emotional cost - particularly for the developing brain - of heavy reliance on a rapid stream of news snippets obtained through television, online feeds or social networks such as Twitter." You can't help feeling that last item was chucked in as a news hook. After all, you're unlikely to encounter a lot of emotion-laden content in a 140-character Twitter tweet.
Of the list, television news is probably the biggest culprit. And who sits in front of that all their waking hours? Most of us spend the majority of our time engaged in other activities which give us time for reflection, if we need it. And we spend a fair bit of time, especially if we're in the vulnerable mind-developing group, playing with our chums or hanging out with the family and learning about life and compassion in these inherently slower activities.
It strikes me that the anti-Twitter venom which was generated by this story would have been better aimed at television producers and shoot-em-up games writers.
The study, if you're interested, comes out next week at the Proceedings of the National Academy of Sciences http://www.pnas.org/content/early/recent. It will be called, "Neural Correlates of Admiration and Compassion."

Salesforce/Twitter: genuine help or fake sincerity?

Interesting that Marc Benioff (boss of Salesforce.com) should choose to announce the addition of Twitter to its Service Cloud on Monday. Why? Because it won't be available until the summer. Part of me suspects that the reason was simply because Twitter is a very hot topic today and it might be tepid by June. The official reason, I think, is that the deal with Twitter had just been inked.

The news might have passed me by had we (Freeform Dynamics) not received an official announcement from the company. The covering letter said, "...enabling companies to search, monitor and join conversations taking place on Twitter..." Without being a Salesforce.com expert, I was worried that a whole bunch of sales types or, worse, machines would start trying to insert themselves into Twitter conversations.

In fact, the pitch is somewhat more genuine than that. It suggests that organisations can monitor Twitter (a free addition to the $995/month 'Service Cloud' which already provides access to a number of online services such as Google Search and FaceBook) for mentions and, when they relate to problems, do something about them. That something will end up as either a comment to the Tweeter with a link to a solution to their problem or, if lots of people have the same problem, a general announcement-type Tweet. (Or maybe a bunch of direct messages - I don't know if the Service Cloud can do that. Nothing, apart from the tedium, to stop the help desk people doing it though.)

All sounds pretty reasonable, right? Back there in Salesforce.com land, the client organisation will have a whacking great database of customers, prospects, queries and answers. Each can be clothed instantly with relevant Tweet threads. I quite often appeal for help online. If someone were to help me, and I said "hooray, it worked!" or similar, then this thread would be collected for future reference by support staff. A bit cheeky perhaps, but quite understandable. It expands the company's own knowledge base at little extra cost.

Getting a bit more sinister, it would be possible for a sales person with access to the Service Cloud to hoover up personal information about a prospect before making a call. ("Sorry to hear about your recent illness. How are you feeling now?") These things aren't impossible today, but because it's built right into the Salesforce system, it is actually quite powerful. A tremendous aid to fake sincerity.

And this is the point, isn't it? If the service is used for the genuine benefit of the customer, then people will welcome it. If, however, it's used to exploit the Tweeting public, then the backlash will be swift and unstoppable.

But who will the backlash be aimed at? Twitter for allowing access? The Salesforce customer for abusing the system? Or Salesforce itself for providing the Service Cloud?"

Any thoughts on that, Twitter?

Lotusphere mop-up; then I'll shut up

Rather than write a series of blog posts of ever-diminishing interest (for me and for you), I thought a final Lotusphere round up would make sense.

First up, Doug Heintzman. He's the director of Lotus Strategy. We talked about the market for collaboration software, top to bottom. I mentioned the bottom  last week. But, at the top, he talked about the Enterprise Adaptability practice: something that materialised after the last Lotusphere. The most interesting bit, for me, was the toolkit that it provides its practitioners for studying the social networking patterns in enterprise and using it to help build an ROI case. I asked him what parameters were measured, hoping to get a checklist for you, and was rewarded with a verbal finger wag. Something to do with the huge intellectual property value in the patterns that emerge. Drat and double drat. If you're interested in learning more, start here.

Okay. I've given up trying to find the next thing online. It was a brilliant use of the 'Crocodile Dundee in New York' scene where Dundee has headed for the subway to get out of Sue's life. She's dumped her fiancé and wants Dundee. The scene is the one in the subway where she wants to get a message to Dundee that she wants him back. Verbal messages are transmitted up and down the crowded platform until he clambers over the heads of the passengers for a reunion. Aaaah. You can see the clip on YouTube, but it hasn't got the IBM punchline. I tell you, if that's a real ad', aimed at real people, IBM/Lotus has hit a hole in one. Sean Poulley, the host of the session claimed that the nine collaborative tools being offered will be "competitively priced with meeting-only services". Interesting.

I'd wager that Casey Dugan was the most enthusiastic person at the event. She was showing off Beehive - a social networking site where people can reveal stuff about their personal lives as well as maintain professional connections. It has 50,000 users inside IBM so it is clearly of value to this substantial minority. It lives behind the firewall, which is less risky than public services. It's still a research project at the moment but you can grab more details here.

I think that's enough for one year about Lotusphere, except to say that some things made me unhappy. My Linux/Firefox  netbook wouldn't render my agenda properly. And I'd have liked a single sign on to the three different IBM services I was trying to use: the analyst site, the LotusLive site and the Lotusphere site. And, as for responsiveness, getting hundreds, maybe thousands of people trying to hit the access points and networks at the same time was a recipe for disaster. I gave up early and took to wandering round carrying bits of paper and having face-to-face conversations with real live people. Much more fun.

Now I'm taking a break. See you in a few weeks.